FAQ
Are you a trading company or a factory?
We are a factory located in Sichuan, China. Our facility spans over 12,000 square meters. We welcome you to schedule a visit and see our operations firsthand.
Q1
What are your payment terms?
Our standard payment terms are a 30% T/T deposit in advance, with the remaining balance due upon receipt of the B/L (Bill of Lading) copy.
Q2
What are your delivery terms?
We typically use FOB (Free On Board) Guangzhou port for our deliveries.
Q3
What is your average delivery time?
Generally, delivery takes between 10 to 20 days after we receive your advance payment and finalized artwork. The exact timeframe may vary depending on the specifics of your order and quantity.
Q4
What materials are used to make your products?
We use cold-rolled steel for our products.
Q5
How are the products packed for shipping?
Our products are commonly packed with a combination of cartons and bubble foam. For larger or more sensitive items, we may use wooden or steel pallets for added protection.
Q6
I like your designs, but I can't find the exact size I need in your catalog. Do you offer custom sizes?
Yes, we specialize in producing custom products. We can manufacture items based on your specific design and size requirements.
Q7
How do you build a long-term relationship with your clients?
We build lasting relationships by focusing on three core principles:
1. Quality and Service: We are committed to providing excellent products and exceptional customer service.
2. Clear Communication: We ensure fast and professional communication to make the business process as smooth as possible.
3. Partnership: We strive to be a true partner to our clients, helping to solve problems and achieve mutual success in the market.
We're dedicated to being your reliable backup.