Q1
Are you a factory or trading company?
We are factory which is established in 1998 with more than 300 workers.
Q2
What is your delivery time?
For standard size models, we have plenty of material in stock, less than 500pcs, 3-7 day is ok; For customized models, the delivery date depends on the quantity. In generally, it is 7-15 days. We can finish production in 15 days under 332 CBM, 9 containers.
Q3
What is the term of payment and trade term?
Payment term is 40% of deposit, and balance will be cleared by T/T before delivery. Can pay by Credit card or TT. In generally, we will use EXW or FOB. Other terms can be negotiated.
Q4
Could you produce the goods in OEM and ODM design?
Sure, we have very rich experience in customizing shelves according to your specific needs.
Q5
What if we encounter problems or need assistance during installation?
We will provide detailed install instruction for every type of shelf. If needed, we can also ask engineers to teach you by phone, face-time or video. For big projects, we can offer technical staff or professional installation team to deal with the installation work.
Q6
What is the product warranty?
Warranty ranges from 3 years to 5 years.