Q
Are you a factory or a trading company?
A
We are a professional storage rack manufacturer with years of industry experience, owning our own production workshop and a professional R&D and production team.
Q
Do you provide customized products?
A
Yes, we offer one-stop customized solutions. We can design and produce products according to your drawings, warehouse space size, load capacity requirements and actual storage needs.
Q
What raw materials do you use for the storage racks?
A
We adopt high-quality Q235B structural steel for the main frame and beams, with electrostatic powder coating finish for the surface, ensuring durability and corrosion resistance.
Q
What payment terms do you accept?
A
We accept common international payment terms: T/T (30% deposit in advance, 70% balance before shipment), L/C at sight, Western Union, and Alibaba Trade Assurance for your payment security.
Q
How can I know the production progress of my order?
A
We will confirm all your requirements again before mass production, send you the sample for approval if needed, and regularly update you with the production progress and send production photos/videos during the production process.
Q
How to install the storage racks? Is the installation difficult?
A
We will provide detailed English installation drawings, installation instructions and video tutorials for all products. The installation is simple and can be completed by your local team. For large-scale projects, we can send our professional installation team to the site for installation (the installation fee is separately negotiated).