Q:
What is your minimum order quantity (MOQ)?
Our MOQ is just 1 set for standard racking products, so you can validate quality with a low-risk trial order before scaling up. For fully customized systems, we quote on a project basis and offer tiered volume pricing on orders above 50 sets. This flexibility suits both first-time importers and large warehouse projects.
Q:
Can you make custom sizes and designs (OEM/ODM)?
Yes. We offer drawing-based and full customization: our engineers adjust beam heights, bay lengths, load ratings, surface finishes and layouts to match your warehouse drawings, with OEM/ODM and private-label branding available. Design confirmation typically takes 1-3 working days, and MOQ stays at 1 set for standard configs.
Q:
What quality control and certifications do you have?
We are certified to ISO 9001, ISO 14001 and ISO 45001 and recognized as a High-Tech Enterprise, with CE and CPEng-certified racks built from Q235/Q235B structural steel. Every order includes completed raw-material inspection, in-process checks during fabrication and final pre-shipment inspection, giving importers verifiable quality evidence.
Q:
What is your lead time and production capacity?
Standard products ship in 15-25 working days after order confirmation, while customized systems typically take 20-35 working days including design and production. Our 13,000 m² plant with 51-100 workers supports US$10-50 million annual output, so we can handle orders of 100+ sets without delaying your schedule.
Q:
How does your pricing compare to other racking suppliers?
Our pricing is factory-direct: we control production in-house at a 13,000 m² plant with 20 years of rack manufacturing experience, removing trading-layer markups. Prices range from US$20-120 per set depending on configuration, load rating and finish, with volume discounts on orders above 50 sets. Request a drawing-based quote for exact numbers.
Q:
What are your shipping terms and payment terms?
We support EXW, FOB, CIF and DDP delivery across South America, Southeast Asia, the Middle East, North America and Africa, shipping by container or project freight. Payment is typically 30% deposit via T/T with the balance before shipment, and Alibaba.com Trade Assurance is available for buyer protection.