Q: Are you a factory or trading company?
A: We are factory which is established in 1998 with more than 200 workers.
Q: What is your delivery time?
A: For standard size models, we have plenty of material in stock, less than 500pcs, 3-7 day is ok; For customized models, the delivery date depends on the quantity. In generally, it is 7-15 days. We can finish production in 15 days under 332 CBM, 9 containers.
Q: What are the payment terms and trade terms?
A: Payment: 40% of deposit, and balance will be cleared by T/T before delivery. Credit card, Alibaba platform, and TT are welcome. Trade terms: In generally, we will use EXW or FOB. Other terms can be negotiated.
Q: Could you produce the goods in OEM and ODM design?
A: Sure, we have very rich experience in customizing shelves. Both size and weight can be customized according to your willing.
Q: What if you encounter problems during installation or can't install it?
A: We will provide detailed install instruction for every type of shelf. If needed, we can also ask engineers to teach you by phone, face-time or video. For the racking mezzanine floor case or big project, we can offer our technical staff to guide the installation job or have professional installation team deal with it.
Q: What is the product warranty?
A: From 3 years to 5 years.